Contact Us
Whether you have a question about one of our reviews, want to flag an inaccuracy, or simply need to be pointed toward the right resource, this page explains how to reach the team behind US Online Casinos and what you can expect when you do.
Why You Might Want to Reach Us
Readers get in touch for all kinds of reasons. The most common ones include:
- Querying the details of a bonus, wagering requirement or offer condition mentioned in one of our reviews
- Reporting a factual error or an outdated piece of information so we can investigate and correct it
- Asking for guidance on responsible gambling tools or support organisations available in your state
- Flagging a casino experience — positive or negative — that you think our readers should know about
- Media, editorial or affiliate partnership enquiries
We do not operate a casino, process payments or handle player accounts. If you have a dispute with a casino directly, you will need to contact that operator's support team or, where appropriate, the relevant state gambling regulator.
How to Get in Touch
The best way to reach us is by email. You can write to the editorial team at [email protected]. We aim to respond to every message within two to three business days. Volume occasionally means that takes a little longer, but every message is read.
When you write to us, the more detail you include the faster we can help. If your query is about a specific review or offer, mentioning the casino name and the section of the page you are referring to saves back-and-forth. If you are reporting a responsible gambling concern — whether for yourself or someone you know — please say so clearly so we can prioritise accordingly.
Editorial Corrections and Fact-Checks
Our reviews are researched and updated on a regular basis, but the online casino market moves quickly. Offers change, terms are revised and regulatory conditions evolve. If you spot something on this site that appears to be out of date or inaccurate, we want to know.
Send the correction to [email protected] with the subject line "Correction" and a link to the page in question. Our editorial team — currently led by Janelle Crosby — will review the claim against our sources and update the page where the evidence supports it. We do not make corrections based on operator requests unless those corrections are factually warranted.
Our Editorial Independence
US Online Casinos earns revenue through affiliate partnerships. When you follow a link to a casino and create an account, we may receive a commission. That arrangement never influences which casinos we feature, how we rank them or what we say about them. Operators cannot purchase a higher editorial rating, and we will always note a genuine limitation even for a top-ranked site.
If you have concerns about a specific recommendation or believe a conflict of interest has affected our coverage, please raise it through the contact address above. We take those questions seriously.
Responsible Gambling Support
If gambling has stopped being enjoyable or is affecting your finances, relationships or wellbeing, please reach out for support rather than continuing to play. There are free, confidential resources available across the United States:
- National Problem Gambling Helpline: 1-800-522-4700 — available 24 hours a day, seven days a week by call, text or chat
- Gamblers Anonymous: gamblersanonymous.org — peer support meetings available nationwide
- National Council on Problem Gambling: ncpgambling.org — treatment referrals, self-assessment tools and state-specific resources
You can also read more about the tools available to you — including deposit limits, session limits and self-exclusion programmes — on our responsible gambling guidance page. Setting those limits before you play, rather than after a difficult session, is always the better approach.
A Note on Eligibility and Regulation
The casinos reviewed on this site are aimed at adults who are legally permitted to gamble online in their state. The minimum age for most forms of online gambling in the United States is 21, though this can vary by state and activity. Players must also be physically located within a state where online casino gambling is legal at the time of play — not just resident there.
Online casino gambling is regulated at the state level in the US. If you are unsure whether a particular site or form of gambling is legal where you are, contact your state's gaming regulator before depositing. We cover the regulatory picture in more detail across our review pages, and we only feature casinos that operate within a legitimate licensing framework.
For background on how we approach our reviews and what principles guide the site, visit our about us page. Our terms and conditions set out the basis on which this site is provided and used.
Partnership and Media Enquiries
If you represent a casino operator, software provider, payments company or media organisation and would like to discuss a commercial or editorial relationship, please email [email protected] with the subject line "Partnership Enquiry". We review all approaches but do not guarantee a response to every commercial outreach.
We do not accept paid editorial placements, sponsored reviews or arrangements that would require us to misrepresent a product's rating or omit material limitations. Any partnership that conflicts with our editorial independence policy will be declined.
What Happens After You Write to Us
- Your message arrives in the editorial inbox and is read by a member of the team, typically within one business day.
- If your query requires research or escalation — for example, a factual correction or a regulatory question — we will acknowledge receipt and let you know the expected timeline.
- Where we make a change to a page based on your feedback, we update the page and note the date of revision.
- For responsible gambling messages, we will respond with relevant resources as quickly as possible and signpost you to appropriate support.
We appreciate you taking the time to engage with the site. Reader feedback is how this kind of independent resource stays accurate and genuinely useful over time.